Terms and conditions of the service

1) General conditions - The online sales contract is governed exclusively by these General conditions of sale and warranty except, where applicable, for the provisions of the Consumer Code Legislative Decree No. 206 of 6.9.2005 and subsequent amendments and/or additions.

Pursuant to art. 3 of the Consumer Code means by consumer or customer: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out

The parties may provide for any changes, additions or derogations to these conditions which will be effective and valid only if agreed in writing. 

The customer, through the confirmation of the purchase order, declares to unconditionally accept the general conditions of sale and to fulfill all the obligations set forth therein.

2) Subject of the contract - The contract concluded between the parties has as its object the sale of material goods ordered by the customer electronically as proposed on the seller's website. The seller reserves the right to report the unavailability of any products ordered, thereby freeing himself from any obligation in relation to the supply, subject to the return to the sender of any amounts already paid.

3) Price of the products – The price accepted by the customer refers exclusively to the cost of the goods supplied by Amalfi Consulting srl and net of VAT where applicable. Shipping, transport and delivery costs will be charged separately as per the following art. 7.

4) Purchase of ownership - The customer will acquire ownership of the products, even if already delivered, only with full payment of the goods.

In the case of goods delivered and not yet paid for, the customer will assume the role of custodian of the goods with all costs of conservation and risk of deterioration at his own expense, with automatic decay of any obligation of maintenance and intervention by the seller and of the warranty on the products . In this case, any deterioration of the goods does not exempt the customer from the obligation to pay the full sale price.

5) Payment – ​​Payment for the goods must be made at the time of the order by Paypal/Credit Card. Upon receipt of the order, the seller will send the customer the " order summary " by e-mail, where all the information relating to it will be specified: shipping times, any additional costs, transport costs, etc.

6) Shipping – The seller will ship only after receiving the payment of the price. The delivery times foreseen on the seller's website must be considered indicative. Upon receipt of the order, the seller will indicate via e-mail the estimated delivery times, as they vary according to the product ordered and availability. In any case, any advances or delays in shipment are in no way attributable to the seller, if not dependent on him.

The goods will be sent to the address shown on the order summary.

7) Transport – Transport will take place by courier, with goods suitably packed and complete with transport document. The cost of transport is included in the purchase price, unless the wording "free shipping" is expressly indicated. For all other products, the transport cost will be quantified in the order summary.

8) Delivery and inspection of the goods – Unless otherwise agreed and the relative price has been quantified, the delivery of the goods will be understood to have taken place on the ground floor, by the roadside, at the house number indicated by the customer. However, it is possible to request, after quantifying the additional cost, delivery to the floor/cellar, in historic centres, express, mandatory, urgent delivery by appointment, in disadvantaged or inaccessible areas, smaller islands, Venice and the lagoon. Therefore, the costs of deliveries to the destinations just mentioned must always be understood as not included in the sale price displayed.

The seller undertakes to respect the agreed delivery terms. Facts that prevent or delay shipment and delivery such as, by way of example but not limitation, delayed supplies of raw materials, import bans, strikes and other facts that prevent or delay production and/or processing, are conventionally considered force majeure and the Seller cannot be held responsible for the delay in delivery. In the cases mentioned above, Amalfi Consulting srl may delay the delivery as long as the causes of the delay should last without penalties or price reductions or compensation.

The products travel in packaging deemed suitable by the seller for delivery in excellent condition. 

In the event of non-delivery of the goods due to the absence of the customer, these will remain in storage with the carrier for two calendar days, after which the same will apply the parking costs as per the relative tariffs. The seller does not bear any storage costs or those relating to the return of the product for any reason. It is therefore the customer's responsibility to provide the detailed information necessary for delivery.

Upon delivery of the goods, the customer is required to check :

  • that the number of packages delivered corresponds to what is indicated in the transport document, possibly having the carrier note the differences noted on the transport document. Any discrepancy must be communicated immediately via email to the seller;
  • that the packaging is intact (not wet, punctured, folded or otherwise) and not altered even in the closing tapes. In the event of obvious damage to the packaging, the customer must make a detailed note on the transport document " subject to verification of the goods due to damaged packages " and immediately notify the seller via email;
  • any damage found upon opening the packaging. In this case, such damages must be communicated to the seller within 48 hours of receipt of the goods by registered letter with return receipt or by pec to the addresses indicated below

Failure to contest the damages in the manner and within the terms indicated above will result in unreserved acceptance of the goods.

In the event of deliveries of damaged goods with damage that is not visible when the packaging is closed, the customer will have the right to have them replaced. To exercise this right, the customer must send a registered letter with acknowledgment of receipt to the following address within five days of receipt of the goods:




The aforementioned letter must expressly indicate: the number of the transport document; the code and quantity of damaged items with details of the damage found; photographs of the damaged goods. Once the damage has been verified, the seller will communicate to the customer whether or not the replacement has been accepted, with the return number and details for collection by the courier. The goods must in any case be returned in the original packaging, carefully sealed, indicating on the package the return address which will be communicated by the Seller, under penalty of refusal of collection and replacement by the seller. The replacement of the goods will take place in the shortest possible time.

9) Guarantees for the customer

The guarantees for the customer are those provided for by the consumer code, where applicable. 

  • the Seller provides its warranty for lack of conformity for a period of two years from delivery;
  • The flaws and/or non-apparent defects of the product delivered with respect to what was agreed must be reported by the customer, under penalty of forfeiture, within 30 days of their discovery. The action expires six months after discovery.
  • Apparent defects must be reported within the same term, but starting from delivery.
  • The seller's guarantee is excluded for defects attributable to anomalous use of the product by the customer or to localization environmental conditions of the purchased good that do not comply with the seller's specifications.
  • The seller does not guarantee the perfect correspondence of the colors of the product supplied with those visible on the website due to the handmade nature of the product itself. The non-compliance of the colors does not constitute a reason for a dispute for lack of conformity.

In the event of conformity defects other than those mentioned above in points 4) and 5), the customer must send a specific complaint by registered letter with return receipt to be sent to the seller within the terms indicated above in points 2) and/or 3). In said dispute, the customer must document the defects found by means of digital photos. Where requested by the seller, the customer will also have to arrange for the shipment of the defective item, for the purpose of verification by the seller himself who, at his sole discretion, if the defect is found, will repair or replace it free of charge. The outcome of the seller's investigations will be communicated to the customer via email within the tenth day following the return of the goods. In case of guarantee operation, the transport costs will be borne by the seller.

10) Right of withdrawal - The customer has a period of fourteen days to withdraw from the contract without giving reasons starting from the delivery. The withdrawal can be exercised by sending an explicit declaration of your decision to withdraw from the contract within the aforementioned term by registered letter with acknowledgment of receipt, by pec or e-mail to the following addresses:




PEC: amalficonsultingsrl@pec.it

Email: amalficonsultingsrl@gmail.com

In case of exercise of the right of withdrawal by the customer, the seller will reimburse all payments received, possibly including delivery costs, without delay and in any case within fourteen days from the day on which it is informed of the customer's decision to withdraw from the contract, except for any additional costs incurred, such as those for delivery. In the event of withdrawal, the customer will be required to return the goods without undue delay and in any case within fourteen days from the date on which he communicated his decision to withdraw from the contract to the seller, at his own expense in the intact packaging with which he sent them. received. The refund will be made only after the seller has received the goods in the same payment method used by the customer for the initial transaction.

Example of withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

  • Amalfi Consulting srl Via Lavatoio, 30 - 84019 Vietri sul mare (SA) 
  • Email: amalficonsultingsrl@gmail.com 
  • I/we (*) hereby withdraw from the contract entered into by me/we (*) for the purchase of the following goods (*)/ the provision of the following service (*)

– Ordered on (*)/received on (*)

– Surname(s) of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in the case of paper letter)

– Date

(*) Delete the not pertinent wordings.

11) Reproductions and distinctive signs – The goods supplied are reproductions from original models created by the artist and as such protected by law. The customer undertakes to maintain the seller's distinctive signs and brand on the products. The latter retains the right to reproduce them photographically, with the right to catalog and publish them on any medium, while respecting the customer's privacy.

12) regulating law and competent court - For anything not expressly governed by these "General conditions of sale" and warranty, the rules on the sales contract provided for by current regulations will apply. The governing law of this contract is the Italian law and the competent court for any dispute related to the conclusion, interpretation, application, execution and/or termination of the same will be devolved exclusively to the jurisdiction of the court of residence of the consumer and, where not applicable , that of Salerno.